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Software Support Executive

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Openings: 4
Location: Mumbai, MH
Exp.: 1 to 2 years
Job Summary
  • Start an exciting career in Logistics Technology with India’s no. 1 Cloud based logistics solution company. WebXpress is used by over 10,000 users every day by 100+ customers in 8+ countries.
  • WebXpress is offering an opportunity to deploy state of the art technology solutions for leading logistics companies across India and globally.
Education & Experience
  • Graduate in any stream
  • Prior experience of 1-2 years in similar role
  • Work experience in IT product companies a big plus
Desired Skills
  • Ability to understand customers issues
  • Interaction with multiple teams to resolve issues
  • Enthusiasm to learn, self-initiative, willingness to expand role
  • Support queries from customers and verify issues faced
  • Interface with technology team to solve issues in defined timeline
  • Train customers on various features of WebXpress solutions
  • Analysis of customer issues and queries and improve response mechanism
Compensation & Terms
  • INR 180,000 to 240,000 per annum
  • Performance based bonus up to 10% of salary
  • One year retention period
  • 5-day working week, flexible working hours
  • Upto 20 leaves and 8 holidays
  • Regular training programs
  • Possible upgrade to a technology role
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