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We salute our customers for their sheer drive to operate in a challenging industry and serve the nation. WebXpress is a but a small cog in the success story of our customers and we are proud to contribute.

100+Satisfied customers

7.2Average years with us

With a 90% retention rate

359No. of active cities

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DTDC Courier & Cargo Ltd.

DTDC is India's Largest Express Delivery Network, comprising of over 5800 Channel Partners spread across the country and a strength of 22,000 professionals enabling deliveries of 11 million consignments per month across over 10,000 pin-codes in India.

Challenge

  • As is the practice with multi-country organisations, DTDC uses a common billing and accounting system, in this case, an SAP. They traditionally have had to be careful select local operational systems that can communicate with their global ERP or must duplicate all financial details.
  • Despite stringent procedures and majority employees being sincere, DTDC faced the problem of leakages, since a small percent of individuals regularly skimmed off charges or gave preferential treatment to their associates by editing financial details of dockets post booking.
  • In larger volume locations, such as Delhi, a single office can be a branch as well as a hub for DTDC. This causes a problem – as per standard procedure, goods must be moved from branch to hub by creating a THC, regardless of the fact they are both the same building.

Resolution

  • WebXpress understands that each customer has unique needs; for some the system is all the technology they need, for others, it is a part of a larger engine. Accordingly, WebXpress has offered DTDC a scheduler to transfer all daily docket income details into their SAP.
  • WebXpress helps segregate the access rights of the operations and finance departments, hence when a branch manager tries to edit details they can only add or subtract the quantity and load details (the systems adjusts the pricing according to the contract). But the manager cannot modify any charges added, that right only lies with the finance manager.
  • WebXpress offers a Branch-to-Hub Utility that generates and closes THCs at the click of a button removing redundancy. A lot of administrative time is saved by this automation.

Patanjali Logistics

The supply chain arm of Patanjali Ayurved Limited – India’s fastest growing FMCG giant with a revenue of Rs. 12,000 crores (in 2017-18) – manages the company’s entire movement, delivering 1,000+ products to 300,000 multi-brand and local stores across the country.

Challenge

  • Since the individual margin on products is less, as is the industry norm, operational frugality is critical. Patanjali required a method to minimise logistics expenses, a major cost factor, considering their volume and reach.
  • The top management was unable to justify the profitability of each truck and unable to see how effective they are in returns.

Resolution

  • WebXpress Velocity has provided a bidding module to the Patanjali operations team. When a delivery job needs to be executed, the system communicates the same with all their transport partners, who use a WebXpress Android app to enter competing quotations. Once the Patanjali team selects a transporter based on price and SLA, it automatically reflects in the pickup branch. This results in convenience at the best price.
  • WebXpress offers an Own-Fleet Profitability, among many income related reports, letting the company select custom timeframes to study the cost effectiveness of each vehicle.

Scorpion Express

Scorpion is a leading name that caters to the logistics and packaging needs of the pharmaceutical industry. With a turnover of over Rs. 200 crores, they are constantly expanding by building state-of-the-art warehouses and increasing coverage into several tier-2 and tier-3 cities. They were recognised for Best-In-Class Service during the 2018 Cold Chain Strategy Summit.

Challenge

  • Scorpion was bogged by the amount of time spent to complete industry standard formalities. To save time, they were in search of a balance between process and efficiency.
  • Inter-departmental coordination was a major pain-point. While trying to resolve customer issues, the customer service department spent an enormous time trying to locate the correct person responsible for the bottleneck.
  • Ill-coordination between drivers and branch employees occasionally caused deliveries to the wrong addresses and recipients, resulting in severe losses.
  • Another major concern for LSPs, including Scorpion, is managing large workloads of key customers. These accounts have high service expectations and rely on their LSPs to fulfil their sales cycle efficiently.

Resolution

  • WebXpress automatically marks the arrival and departure of all vehicles by geo-fencing key locations, shaving time off administrative processes.
  • An add-on WebXpress CRM system made it possible to communicate with stakeholders across India. Today, when a support executive is made aware of a customer issue, the directly raise a ticket on against managers of the relevant branch and department and can directly track the progress they make.
  • Apart from clear demarcation of addresses and indication of delivery type, WebXpress helped Scorpion avoid losses by automatically printing location contact as well as an emergency name and contact on each THC and consolidated E-way Bill.
  • WebXpress offers a KAM dashboard to let specific users within Scorpion manage individual key accounts. They can now track in real-time which shipments related to their customers are held up and take a decision on how to resolve any issues. Also, users can easily send status updates over email to their accounts by a one-click operation.

Snowman Logistics

Snowman Logistics is a leading integrated temperature-controlled logistics service provider with over 25 years of experience. They own about 300 trucks and have 33 strategically located Warehouses with an over 100,000 pallet capacity.

Challenge

  • The sheer scale of operations at Snowman demands for large sums of money to be moved each day, which was happening without much oversight. Since most of the routes are fixed, there were leakages in the form of money being given for extra fuel during such journeys, with little to no digital trail.
  • Similarly, generating so many trip-sheets according to individual customer contracts required a large team and redundant verification.
  • Considering the sensitivity of the goods being transported, Snowman required a way to gain real-time visibility on their condition.

Resolution

  • With WebXpress, Snowman’s fuel requisition has now become approval-based. To allot money for extra fuel over defined route averages, booking branch employees need to get approval from regional and central branches. This has helped them keep the largest component of operational expenses under control.
  • Also, IOCL integration allows for automatic data syncing of trip expenses during trip closure, resulting in reduced changes of frauds.
  • WebXpress also lets the company generate automated trip-sheet-based billing for dedicated vehicles, separately for fixed (keeping in mind minimum guaranty amount) and variable contracts.
  • GPS integration with multiple vendors helps Snowman receive for live tracking via maps and dashboards, which is critical in temperature-controlled logistics.

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